Flows
Draw branches, barges, and handoffs. Guardrails sit on the same graph the runtime executes.
Product
A voice agent on a live line.
Quoral is the runtime for contact-center voice agents. You bring the policy. We bring turn-taking, RAG that syncs from your site, and a telephony fabric that stays under a second.
Line stack
PSTN, SIP, and branded caller ID. Quoral owns the audio path and keeps PCM and RTP inside the API.
Tools
Book, pay, look up, transfer. Function calls stream while the caller is still speaking.
Studio
Listen to a call, patch a prompt, ship a version. Eval sets ride with the same agent id.
AI on the line
Models and knowledge
Named AI surfaces from the product, not a generic chatbot claim.
Turn-taking
Sub-second spoken turns
The runtime owns barge-in and silence so the next line stays under a second.
RAG
Knowledge that syncs from your site
Attach a knowledge source to the same agent id the telephony stack dials.
Model families
Claude, GPT-4o, Llama 3 70B, Nova
Access via Bedrock, Anthropic, OpenAI Direct, and Groq. Custom/homebrew or Bedrock AgentCore.
Teams
Who it is for
Builders
Ship the runtime with the platform team you already have. The API is the product.
Operators
Dashboards, versions, and spend sit next to the same objects your engineers debug.
Security
SSO, audit logs, and regional storage. Ujjwal Kumar Singh signs the DPA.